Client Service Supervisor
BluePearl Vet, LLC
Cheektowaga New York
Salary: Neg Per Hour
As
the Client Service Supervisor, you will:
·
Plan, monitor and
ensure completion of the initial training program for new Client Service
associates to ensure that we offer the highest possible level of personal care
to meet each client’s unique set of circumstances.
·
Guide the Client
Service Team Leader to schedule client service associates cost-effectively to
ensure the provision of sufficient staffing to meet and/or exceed client needs
at every shift.
·
Be an integral
member of the management team and the link between the client, the patient and
the caregivers, offers feedback to co-managers to identify specific issues that
occur and may cause dissatisfied clients.
·
Clearly communicates
with client service associates, one-on-one and in group settings, to ensure
consistent understanding of new ideas, changes in protocol, policies, impending
changes and ongoing communication and feedback.
·
Coach client service
associates to be continuously aware and proactive at anticipating and
addressing client services and to seek assistance with escalated, stressful
situations.
·
Plans and executes
regularly scheduled team meetings.
·
Seek new ways to
better serve clients through ongoing training opportunities, input from the
Client Service Coordinators during regularly scheduled team meetings and
feedback from doctors and management on an ongoing basis.
·
Personally meet with
clients to discuss concerns and questions regarding any aspect of services
provided.
·
Other job duties as
assigned.
Why BluePearl?
·
Our passion is pets.
We offer Trupanion pet insurance and discounts to our associates for pet
treatments, procedures, and food.
·
We encourage you to
grow with us. Our associates are leveled by their skillset and move up in level
as they gain more skills and experience. We are focused on developing our
associates into leaders through talent development programs and leadership
workshops. As a member of Mars Veterinary Health, our associates have endless
opportunities to advance in their career.
·
To transform and
lead the industry through innovative quality medicine and care, we understand
the importance of continuous learning. We offer annual continuing education allowance,
free continuing education sessions, our own BluePearl University for training,
and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by
providing you with the following:
·
Company-paid Short-Term
and Long-Term Disability
·
Parental Leave
Benefits
·
Health, dental,
vision, and life insurance options
·
Paid Time Off and
Floating Holiday Plans
·
Health Savings
Account
·
Flexible Savings
Account
·
401(k) Retirement
Plan
·
Annual Scrub
Allowance: full-time associates receive $200/year in BluePearl store credit.
·
Referral Bonus
Program
·
State licensure
reimbursements
·
VTNE reimbursements
·
Additional VTS
benefits – pursuing & established VTS technicians.
Job Overview
Posted Date: 23 Mar 2025
Location: Cheektowaga New York
Salary: Neg Per Hour
Company Information
BluePearl Vet, LLC
Name: BluePearl Vet, LLC
Web: https://bluepearlvet.com/