Administrative QA Specialist
Diversified Recovery Bureau LLC
Buffalo New York
Salary: Neg Per Hour
General Responsibilities are as follows
- Answering incoming calls and
routing them to appropriate personnel
- Timely follow-up of priority
requests from collection and management staff
- Create, enter, and maintain
databases. (new account set-ups, file updates and more as needed)
- Prepare letters, reports, and
other documents
- Manage reports designed to
provide analytical support to management teams
- Reviewing/distributing emails
- Screening and assisting with
collection calls and setting up payments in our collections system
- Provide quality assurance to
company payment processes
- Provide support to company
auditing processes
- Preparing documentation and
collection packets for consumers and agencies
- Scanning documentation for
electronic storage.
- Assist consumers with
completing payment arrangements by gathering confidential information to
maintain accuracy by following company/client and regulatory guidelines
related to maintaining compliance.
- Collaborate with team members
to complete requests or inquires from consumers/clients or agents of the
company.
- Daily preparation of compiling
data to provide essential reports.
- Provides
clerical/administrative support for executive team.
- Recognize trends and
opportunities for documentation improvement using strong critical thinking
skills.
- Complies with code of conduct
and all applicable polices.
- Special projects as
assigned/other duties as assigned
Requirements
- High School Diploma/GED
- Proficient data entry and
strong knowledge of MS Office, Email, Internet
- Customer Service/Collection
experience preferred
- Ability to work on multiple
projects simultaneously
- Good customer service, active
listening, critical thinking and problem solving skills
- Ability to work with
confidential documents
- Exceptional time-management
skills and the ability to meet tight deadlines.
- Outstanding communication
skill, both verbally and in written form
- Demonstrate detailed orientated
performance in auditing situations, performance improvement skills and
multi-project management skills
- Self-directing, highly
organized, and well-developed interpersonal skills
- Ability to work independently
and focus on detail
- All other administrative duties as assigned
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid holidays
- Vision insurance
Job Overview
Posted Date: 21 Feb 2024
Location: Buffalo New York
Salary: Neg Per Hour
Apply By: 07 Mar 2024
Company Information
Diversified Recovery Bureau, LLC is a National Consumer and Commercial Debt Collection Agency founded in 2014. We are owned and operated by an executive team with over eighty years of debt collection management expertise with some of the industries leading agencies.
Name: Diversified Recovery Bureau LLC
Web: https://www.diversifiedrecoverybureaullc.com/