Diversified Recovery Bureau LLC

Administrative QA Specialist

Diversified Recovery Bureau LLC

Buffalo New York

Salary: Neg Per Hour

General Responsibilities are as follows

  • Answering incoming calls and routing them to appropriate personnel
  • Timely follow-up of priority requests from collection and management staff
  • Create, enter, and maintain databases. (new account set-ups, file updates and more as needed)
  • Prepare letters, reports, and other documents
  • Manage reports designed to provide analytical support to management teams
  • Reviewing/distributing emails
  • Screening and assisting with collection calls and setting up payments in our collections system
  • Provide quality assurance to company payment processes
  • Provide support to company auditing processes
  • Preparing documentation and collection packets for consumers and agencies
  • Scanning documentation for electronic storage.
  • Assist consumers with completing payment arrangements by gathering confidential information to maintain accuracy by following company/client and regulatory guidelines related to maintaining compliance.
  • Collaborate with team members to complete requests or inquires from consumers/clients or agents of the company.
  • Daily preparation of compiling data to provide essential reports.
  • Provides clerical/administrative support for executive team.
  • Recognize trends and opportunities for documentation improvement using strong critical thinking skills.
  • Complies with code of conduct and all applicable polices.
  • Special projects as assigned/other duties as assigned


  • High School Diploma/GED
  • Proficient data entry and strong knowledge of MS Office, Email, Internet
  • Customer Service/Collection experience preferred
  • Ability to work on multiple projects simultaneously
  • Good customer service, active listening, critical thinking and problem solving skills
  • Ability to work with confidential documents
  • Exceptional time-management skills and the ability to meet tight deadlines.
  • Outstanding communication skill, both verbally and in written form
  • Demonstrate detailed orientated performance in auditing situations, performance improvement skills and multi-project management skills
  • Self-directing, highly organized, and well-developed interpersonal skills
  • Ability to work independently and focus on detail
  • All other administrative duties as assigned


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Paid holidays
  • Vision insurance

Job Overview

Posted Date: 21 Feb 2024

Location: Buffalo New York

Salary: Neg Per Hour

Apply By: 07 Mar 2024

Company Information

Diversified Recovery Bureau, LLC is a National Consumer and Commercial Debt Collection Agency founded in 2014. We are owned and operated by an executive team with over eighty years of debt collection management expertise with some of the industries leading agencies.

Name: Diversified Recovery Bureau LLC

Web: https://www.diversifiedrecoverybureaullc.com/

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