Passport Support Associate II - SEASONAL
CGI Group, Inc.
Buffalo New York
Salary: Neg Per Hour
Your
future duties and responsibilities
- Operate various equipment for
high-speed scanning, mail out, and metering of mail.
- Prepare and mail envelopes with
correct passport and corresponding supporting documents.
- Box and archive files for
storage purposes.
- Interface with passport
applicants at Agency/Center Information and Will-Call counters:
- At
the Information Station, ensure appointment is scheduled;
- Review passport application, photograph,
identification and supporting documentation for completeness prior to
adjudication;
- Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
- Prior to distributing to
applicants, print and review passport books for accuracy and quality.
- Process refund/reimbursement
requests.
- Generate a credit card payment
from the applicant and distribute completed batches to the Cashier's
Office. Verify all completed transactions and run designated reports.
- Assist with Acceptance Agent
training: prepare training materials, conduct "meet-and-
greets," set-up training sessions, conduct office tours, etc.
- Assist CSM in maintaining and
cataloging electronic records of passport acceptance facilities.
- Contact applicants to request
necessary documents.
- Resolve undeliverable mail
items by contacting the customer and appropriately documenting all actions
taken in a SharePoint application.
- Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
Required qualifications to be successful in this
role
- HS diploma or GED
- Three years of general office
experience: follow a number of specific procedures in completing several
clerical steps performed in a prescribed or slightly varied sequence, such
as coding and filing documents in an extensive alphabetical file; simple
posting to individual accounts; opening mail; running mail through
metering machines; and calculating and posting charges to departmental
accounts
- Two years of experience
utilizing a variety of office software, specifically Microsoft Office
- Capable of performing tasks
while maintaining a high level of accuracy
- Ability to work in one place
and traverse the office on a continuing basis
- Must maintain constant
awareness of all aspects of internal and external security
- Ability to successfully
complete the CGI Background Investigation to include: 50 State Criminal,
Education and Employment checks; additionally, your ability to
successfully complete a Credit and/or Driving Records check may be
conducted if required by the contract for continued employment
- Due to the nature of the
government contract requirements and/or clearance requirements, US
citizenship and an ability to obtain an MRPT clearance is required.
- Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.
Job Overview
Posted Date: 21 Feb 2024
Location: Buffalo New York
Salary: Neg Per Hour
Apply By: 07 Mar 2024
Company Information
CGI Inc. is a Canadian multinational information technology consulting and Software Development company headquartered in Montreal, Quebec, Canada. CGI went public in 1986 with a primary listing on the Toronto Stock Exchange.
Name: CGI Group, Inc.
Web: https://www.cgi.com/