Client Relationship Representative
Purolator
Niagara Falls New York
Salary: Neg Per Hour
Benefits
- Medical, Dental, Vision,
Prescription Drugs (80%+ paid by Employer)
- Employer funded Short/Long Term
Disability & Life Insurance
- Accident, Hospital &
Critical Illness Plans
- Retirement Plan Employer
Contribution (50% Match up to 8% of Your Eligible Salary)
- Annual Bonus Incentive Plan
- Employer Funded Health Savings
Account (H.S.A)
- Paid Time Off Including: 10
Vacation Days, 7 Sick Days, 4 Personal Days
- Paid Holidays
- 100% Paid Extended
Parental/Maternity Leave Program
- 100% Paid Military/Reserves
Leave Program
- Tuition Assistance
- Wellness Program
- Identify Theft Protection
Discount Program
- Pet Insurance Discount Program
What will you be doing?
- Develop key external
relationships with each assigned customer - serve as the day-to-day point
of contact/face of Purolator International using both verbal and written
communication
- Recognize, identify,
anticipate, develop, and manage processes and issues which impact or
affect internal and external customers
- Generate customer facing
service reports by exporting information from internal system and
manipulating data to show metrics and trends
- Track and manage weekly service
exceptions, end delivery report/auditing reports to ensure accurate internal
and external measures of Purolator International’s on time performance
- Complete internal and external
reports within set deadline
- Develop key internal
relationships in the Transportation, Operations, Finance, IT, Sales, and
Customer Service areas
- Provide insight and advice to
various departments and roles within the organization around customer
needs; shipping patterns; problems, etc.
- Maintain onboarding process and
stabilization of new customers
- Monthly proactive calls to each
customer confirming customer satisfaction—defining future needs, how we
can improve/better solution their operation
- Answering calls that come into
the queue and assisting the caller from start to finish
- Other duties as assigned
Who are you?
- 2+ years progressive experience
in a Client Account Management role, where managing external customers,
problem solving and troubleshooting issues is a part of the daily job
function
- Proficiency in Microsoft Excel
including ability to perform vlookups and pivot tables
- Successful track record of
building internal and external customer relationships
- Managing daily workload with
little supervision; exceptional organizational skills and ability to pivot
- Ability to Travel- flights & car travel (1-4x per year)
Working Conditions
Working conditions under which the job is performed include concentrated visual
or auditory attention, travel to local work and/or customer locations (advanced
notice provided), repetitive movements (i.e. typing, data entry), high volume
telephone activity, extensive sitting during work hours
- Local travel to / from work
location to local customer locations as needed
- Occasional overnight air travel to training seminars, classes and other office locations
Job Overview
Posted Date: 13 Feb 2024
Location: Niagara Falls New York
Salary: Neg Per Hour
Apply By: 28 Feb 2024
Company Information
Purolator Inc. is a Canadian courier majority owned by Canada Post. It was founded as Trans Canada Couriers, Ltd and acquired in 1967 by Purolator, a US manufacturer of oil and air filters. In 1987, the company returned to Canadian ownership.
Name: Purolator
Web: https://www.purolator.com/