Client Relationship Representative


Niagara Falls New York

Salary: Neg Per Hour


  • Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
  • Employer funded Short/Long Term Disability & Life Insurance
  • Accident, Hospital & Critical Illness Plans
  • Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
  • Annual Bonus Incentive Plan
  • Employer Funded Health Savings Account (H.S.A)
  • Paid Time Off Including: 10 Vacation Days, 7 Sick Days, 4 Personal Days
  • Paid Holidays
  • 100% Paid Extended Parental/Maternity Leave Program
  • 100% Paid Military/Reserves Leave Program
  • Tuition Assistance
  • Wellness Program
  • Identify Theft Protection Discount Program
  • Pet Insurance Discount Program

What will you be doing?

  • Develop key external relationships with each assigned customer - serve as the day-to-day point of contact/face of Purolator International using both verbal and written communication
  • Recognize, identify, anticipate, develop, and manage processes and issues which impact or affect internal and external customers
  • Generate customer facing service reports by exporting information from internal system and manipulating data to show metrics and trends
  • Track and manage weekly service exceptions, end delivery report/auditing reports to ensure accurate internal and external measures of Purolator International’s on time performance
  • Complete internal and external reports within set deadline
  • Develop key internal relationships in the Transportation, Operations, Finance, IT, Sales, and Customer Service areas
  • Provide insight and advice to various departments and roles within the organization around customer needs; shipping patterns; problems, etc.
  • Maintain onboarding process and stabilization of new customers
  • Monthly proactive calls to each customer confirming customer satisfaction—defining future needs, how we can improve/better solution their operation
  • Answering calls that come into the queue and assisting the caller from start to finish
  • Other duties as assigned

Who are you?

  • 2+ years progressive experience in a Client Account Management role, where managing external customers, problem solving and troubleshooting issues is a part of the daily job function
  • Proficiency in Microsoft Excel including ability to perform vlookups and pivot tables
  • Successful track record of building internal and external customer relationships
  • Managing daily workload with little supervision; exceptional organizational skills and ability to pivot
  • Ability to Travel- flights & car travel (1-4x per year)

Working Conditions
Working conditions under which the job is performed include concentrated visual or auditory attention, travel to local work and/or customer locations (advanced notice provided), repetitive movements (i.e. typing, data entry), high volume telephone activity, extensive sitting during work hours

  • Local travel to / from work location to local customer locations as needed
  • Occasional overnight air travel to training seminars, classes and other office locations

Job Overview

Posted Date: 13 Feb 2024

Location: Niagara Falls New York

Salary: Neg Per Hour

Apply By: 28 Feb 2024

Company Information

Purolator Inc. is a Canadian courier majority owned by Canada Post. It was founded as Trans Canada Couriers, Ltd and acquired in 1967 by Purolator, a US manufacturer of oil and air filters. In 1987, the company returned to Canadian ownership.

Name: Purolator

Web: https://www.purolator.com/

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