Lead Server
Atria Physician Practice New York PC
New York New York
Salary: Neg Per Hour
The Lead Server role at Atria Institute is pivotal and responsible for ensuring the Hospitality team is operating effectively as one through food and beverage knowledge, liaising the member experience from the initial greet to departure, delivering on special moments, execution, and leading the service team with clear directive with foresight and kindness.
Active member presence between both floors, initiating greets to suites and departure follow through, communicating with the kitchen, server and housekeeper team on priorities and through delegation
Fluid day-to-day communication between server and housekeeper teams through prioritization of tasks based on member and Institute needs
Assisting in execution of curated hospitality moments based on likes, recovery and feel-good opportunities
Leadership and oversight of daily member experience and operations
Engage and provide ideas in bi-weekly Line-ups and daily huddles
Maintain and train fellow team through high standards of food prep and knowledge, service and health and safety
Support all Atria events with staffing and execution
Curate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagements
Estimate food and amenity needs, place orders with distributors, and schedule the delivery of fresh food and supplies along with GM of Hospitality
Learn and understand the fundamentals of all clinical testing available at Atria
Direct and alert hospitality services team on each members’ appointment details and testing and how this impacts the service of food & beverage service, ie: fasting, full bladder, etc. within clinical knowledge
Qualifications
Previous experience in a customer service or luxury hospitality role, preferably in a healthcare or high-end service setting.
Excellent interpersonal and communication skills
Keen attention to detail and the ability to provide personalized service to each member
Gracious leader who has experience managing teams
A warm and welcoming personality, with a genuine desire to create exceptional experiences for Atria’s members
Operate with speed and grace in high pressure scenarios
Requirements
College Degree preferred
Min of 1 year in hospitality and operations management experience
Leadership experience in hospitality, including recruiting and retaining staff
Deep knowledge of hospitality for top tier food and beverage operations
Job Overview
Posted Date: 25 Nov 2025
Location: New York New York
Salary: Neg Per Hour
Company Information
Atria Physician Practice New York PC
Name: Atria Physician Practice New York PC
Web: https://www.atria.org/