Customer Success Manager (New York)
Magma Math
New York New York
Salary: Neg Per Hour
Primary Responsibilities
Build and maintain strong, trust-based relationships with district leaders and teachers as their primary point of contact
Understand each district’s unique needs and objectives as they pertain to their larger goals for Magma in the classroom
Regularly communicate with customers to check on their satisfaction and provide assistance
Guide new customers through the onboarding process to ensure a successful implementation
Provide virtual and onsite training and resources to help customers effectively use Magma’s products and services
Strategize about low usage and at risk accounts, working closely with Account Managers to ensure our customers’ successful renewal.
Identify growth opportunities and work with Account Managers to expand customer accounts.
Strategize about low usage and at risk accounts, working closely with Account Managers to ensure our customers’ successful renewal.
Encourage and support satisfied customers to become advocates, encouraging them to participate in case studies and testimonials.
Gather customer feedback and insights to inform product development and improvement
Analyze customer data and usage patterns to identify trends and opportunities for improvement
What you'll bring to the Magma team:
2-5 years of work experience as a Customer Success Manager
Previous work in ed tech and/or education is a plus
Desire to work in a scale-up environment
Proven track record of building and retaining strong relationships
Self-led and goal oriented
A curious mindset with a strong eagerness to learn and understand the product's technical aspects
Proactive problem solving and strong organizational abilities
Experience in using data and evidence to inform decision-making
High-energy and strong interpersonal skills
Confidence and ease when speaking to large groups of people
Flexibility with working across timezones and willingness to travel
Why you'll love working here:
You'll be part of a growing tech scale-up with the incredibly important mission of positively impacting K-12 math education across the U.S.
Supportive, highly collaborative team environment.
We invite your innovative ideas! Magma is open to new solutions and approaches. Your ideas and perspective will be incredibly valuable to the growth of Magma.
Visiting our partner districts is a blast! You’ll see Magma in action in the tri-state area and across the country. Meeting our district teams in person is an incredibly rewarding experience and you’ll learn deeply how the product is impacting student learning.
An opportunity to work on a meaningful mission and have an exceptional impact on education, society, and how children learn math across the world.
Job Overview
Posted Date: 23 Nov 2025
Location: New York New York
Salary: Neg Per Hour
Company Information
Magma Math
Name: Magma Math
Web: https://www.magmamath.com/