Customer Service Representative
TrueCut Insurance
Buffalo New York
Salary: Neg Per Hour
Responsibilities
- Answer
customer questions via phone, email, and in-person
- Assist
clients with updating policies, payments, and other services
- Proactively
assist customers to prevent cancellations and retain their business.
- Resolve
issues efficiently, ensuring satisfaction and loyalty.
- Provide
accurate information on insurance products, policies, and services.
- Document
customer interactions and follow up to ensure resolution.
- Identify
opportunities to upsell or cross-sell additional products.
- Collaborate
with internal teams to solve complex issues and deliver seamless service.
Qualifications
- 1+
year of phone-based customer service experience.
- Background
in insurance environment
- Exceptional
communication, problem-solving, and multitasking abilities.
- Positive attitude, team-oriented mindset, and a commitment to outstanding customer experiences.
Job Overview
Posted Date: 28 Aug 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
At TrueCut Insurance, our priority is helping our customers find the best coverage in order to protect what matters most in life. As an Independent agency, we work with a wide variety of top carriers to help you find the best coverage to suit your exact situation. No matter your insurance needs, we can help you find the perfect policy to give you peace of mind without breaking the bank. Contact us for a quote today! We are Independent Agents, free to choose the best carrier for your insurance needs. We do not work for an insurance company; we work for you. We work on your side when you have a loss and follow through to see that you get fair, prompt payment and service.
Name: TrueCut Insurance
Web: www.truecutinsurance.com