Customer Service Coordinator
CRST The Transportation Solution, Inc.
Buffalo New York
Salary: Neg Per Hour
Essential Duties and Responsibilities:
- Respond
to inbound calls involving scheduling/rescheduling, order modifications,
customer payment processing, customer complaints, and any other basic
inquiries from customer, clients, and services
- Properly
document all systems
- Resolves
simples and complex problems by clarifying customer complaint, determining
route cause of the issue, providing best possible solution, expedited
adjustment, follow up for completion
- Assist
with taking inbound calls by receiving warm leads and procure sales in a
timely fashion from clients/customers
- Provide
data entry assistance and properly document information by uploading to
internal and external systems for client communications along with
maintaining a record of all events pertaining to each request
- Update
service orders on behalf of servicer requests internally through system
- Will
work in the client system uploading paperwork, status, and call
information
- Act
as a liaison between customers, clients, and servicers
- Provide
timely communication to each internal department to address issues and /or
complaints
- Escalate
issues per established procedures
Preferred Skills:
- Customer
Service and Communication
- Good
Time Management
- Active
Learning and Listening
- Social
Perceptiveness
- Critical
Thinking and Coordination
- Service Orientation
Job Overview
Posted Date: 22 Aug 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
CRST provides a broad array of transportation and logistics solutions, including dedicated services, truckload capacity solutions, flatbed, transportation management, high-value product white-glove services, team expedited and home delivery.
Name: CRST The Transportation Solution, Inc.
Web: www.crst.com