Customer Service Rep/Accounts Receivable
PVS Chemicals, Inc.
Buffalo New York
Salary: Neg Per Hour
Responsibilities:
Uphold the fundamentals of the Nicholson Nine and Responsible Care Guiding Principles
Environmental, Health, Safety, and Security are the responsibility of every PVS employee!
Primary Job Function:
The Customer Service Representative is responsible for answering customer calls and emails with orders, questions, and concerns in a courteous and professional manner.
Primary Job Duties Include:
Monitor aging reports and contact clients via phone and email to resolve overdue accounts and negotiate payment plans when necessary,
Post payments received via check, EFT, or credit card and resolve payment issues (returned checks, damaged checks, and duplicate payments).
Create and submit invoices for customer accounts with specialized billing requests,
Create debit memos, credit memos, and corrected invoices to ensure alignment with customer records,
Address customer inquiries regarding paperwork requests, payment receipts, and order updates, Manage front desk operations including greeting guests and potential clients, as well as directing drivers to the correct on-site location.
Handle incoming and outgoing mail, including postage application, sorting mail for internal disbursement, and bringing checks directly to the post office.
Receive and process orders for products or merchandise by mail, phone, email, or in person,
Complete order transaction and forwards order on to be filled,
Analyze and rectify customer concerns using established procedures,
Help resolve payment issues,
Post invoices and send to customers,
Receive visitors,
Maintain files,
Respond to, and direct customer phone and email requests and questions, including complaints, to the proper department, within required timeline and with the highest level of accuracy,
Working in tandem with the sales staff to ensure perfect service,
Timely fulfillment of customer requests,
Coordinating production, delivery, and purchasing schedules with sales order delivery requirements,
Record customer service issues, coordinate the investigation with relevant parties, and provide root cause, corrective and preventative actions to customer in some cases,
Price verification,
Continuous process improvement.
Other Duties May Include Any of the Specific Job Procedures included in:
S&H 18.1 PVS Nolwood Chemicals, Inc Buffalo Job Descriptions and Procedures
Training Requirements:
Job incumbents will be required to complete (before 90 days from date of hire):
New hire orientation,
Incident and Accident Reporting Procedures,
Hazard Communication,
Emergency Action Plan,
Personal Protective Equipment,
Fire Protection Plan,
Walking-Working Surfaces,
Bloodborne Pathogens Exposure Control Plan,
Security Training,
Job Overview
Posted Date: 03 Aug 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
PVS Chemicals, Inc
Name: PVS Chemicals, Inc.
Web: https://www.pvschemicals.com/