Front Office Manager
Element Development LLC
Niagara Falls New York
Salary: Neg Per Hour
Principal Responsibilities:
Oversee the facility operations including guest services, housekeeping, food & beverage, and maintenance.
Supervise and train front desk staff, ensuring exceptional customer service and adherence to company policies and expectations.
Monitor guest feedback and implement strategies for improvement.
Handle guest complaints and special requests professionally and promptly.
Ensure accurate room assignments, check-ins/check-outs, and billing procedures.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Prepare schedules, manage payroll and labor costs in line with budget.
Maintain records of occupancy, room rates, and revenue reports.
Ensure compliance with health, safety, and security procedures.
Implement and maintain standard operating procedures (SOPs) and service protocols.
Requirements:
Job Duties:
Guest Services:
Greet and welcome guests, ensuring a warm and personalized check-in and check-out experience.
Handle guest complaints, feedback, and requests professionally and efficiently.
Monitor guest satisfaction and implement service improvement plans based on feedback.
Provide information and assistance regarding hotel services, local attractions, and travel routes.
Team Leadership & Staff Management:
Recruit, train, supervise, and evaluate performances of all team members.
Prepare weekly schedules and ensure adequate staffing levels for all shifts.
Foster a positive team environment and provide ongoing coaching and development.
Conduct regular team meetings and performance reviews.
Operational Management:
Oversee daily front desk operations including reservations, room assignments, and billing.
Complete daily deposits and bring to local financial institution.
Ensure compliance with hotel policies, procedures, and brand standards.
Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Monitor room inventory and work with the reservations team to maximize occupancy and revenue.
Ensure front desk equipment and supplies are well maintained and stocked.
Job Overview
Posted Date: 25 Jul 2025
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
Element Development LLC
Name: Element Development LLC
Web: https://elementdevelopmentllc.com/