Store Team Leader - Retail Merchandising
L. L. Bean
Buffalo New York
Salary: Neg Per Hour
Responsibilities:
Merchandising
- This is a support role under the Product area of
responsibility for stores.
- Plans maps and executes floor sets by translating Trail
Guide and floor sets into compelling and inspiring merchandise
presentations
- Analyzes reports and uses business acumen to make smart
decisions to drive sales
- Completes and supports all visual display and windows
execution
- Works closely with Operations Productivity team to plan
and efficiently process floor sets and replenishment
- Executes marketing signage and promotions
- Executes markdowns and merchandise recovery
Customer Experience:
- Models and fosters an environment where service is the
top priority. Enthusiastically seeks opportunities to convert every
customer that enters the store continually striving to drive sales and brand
loyalty through great service. Rallies the rep team towards the same
objectives.
- Acts as a Leader on Duty as scheduled to drive
conversion and sales.
- Leverages business reports including Qualtrics,
variance reporting, and merch group sales to analyze trends, understand
wins and identify opportunities. Builds compelling actions to enhance
customer loyalty and improve service metrics through introspective
business analysis and strong acumen skills.
- Executes and implements all recognition programs
including living the legend efforts, in store contests, etc.
- Reviews all forward-looking business events (holidays,
promotional weekends, market trends).
- Develops meaningful activations and selling efforts to
drive even greater sales results.
- Ensures that the sales floor is full, and all sizes are
represented by performing regular size audits.
- Ensures the highest level of fitting room service is
occurring driving conversion and UPT.
Training:
- Supports and trains associates, communicating standards
and processes, company policies and procedures
- Has a passion for learning and sharing product
knowledge as a tool to build the sale and increase customer loyalty.
- Delivers GUIDE training for new hires as well as
ongoing GUIDE training efforts for year-round team members in conjunction
with the exempt leader team. Ensures all guides are performing at a high
level and 30-day/ongoing assessments are completed.
- Supports, directs, and develops store champions
(buddies) and experts.
- Facilitates all new hire product training modules for
store or area of responsibility and develops a strategy and execution plan
for delivering all seasonal product training materials.
- Maintains and manages all employee facing communication
including break room messaging, and communication boards. Ensures start up
meeting are occurring, and that content is compelling and inspiring.
- Models L.L.Bean’s values of diversity, equity, and
inclusion in hiring practices.
- Fosters an inclusive work environment by seeking team
members’ perspectives, actively listening to others' opinions and
experiences, and modeling and encouraging respectful communication among
the team.
- Works collaboratively and respectfully with team
members and customers from different backgrounds and cultures.
Total Store
Accountability:
- Aids in the achievement of all financial measures as
well as area specific metrics.
- Key holder as required serving as a potential
opener/closer for the store.
- Prepares & communicates daily task responsibilities
to staff. Leverages knowledge and strengths to foster growth and
development of the team
- Recommends adjustment to staffing levels/schedules to
meet work requirements.
- Address and respond to employee issues/conflicts
related to day to day operations within defined parameters in accordance
with company policies and procedures under direction of supervisor.
- Provides in the moment input, feedback, and coaching.
If performance concerns exist, hands off to store management for
performance management process
- Contributes to Peak planning preparation and readiness.
- Leverages knowledge and strengths to foster growth and
development of the team.
- Expense management ownership ensuring proper use of
resources and adherence to budgetary guidelines with a focus on payroll
management.
- Is an active participant in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Skills and Qualifications:
- Associate degree or equivalent with at least 2 plus
years of retail experience in relevant retailer
- Excellent organizational and time management skills
- Systems knowledge (POS, Word, Excel) and comfort with
social media platforms
- Capability to build strong partnerships and to work
collaboratively to achieve goals
- Ability to inspire and motivate others
- Ability to maintain a high level of enthusiasm and a positive
attitude
- Has experience recruiting, implementing, and practicing
diversity, equity and inclusion in their store environment.
- Demonstrated capacity for collaborative work in a
retail environment, is adept at serving customers from diverse backgrounds.
- Demonstrated interpersonal, written and verbal
communication skills
- Ability to work a flexible schedule including nights,
weekends and holidays
- Mobility and desire to relocate a plus
Job Overview
Posted Date: 15 Feb 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
L. L. Bean
Name: L. L. Bean
Web: https://global.llbean.com/