Family Services Specialist I - Intake/Hotline
HS-SS FAMILY SERVICES
Are you an experienced Adult Protective Services (APS) / Child Protective Services (CPS) professional with a passion for the safety and well-being of families? Are you hard-working, organized and able to prioritize competing priorities? Do you enjoy facilitating meetings and finding solutions to complex issues? If so, the Family Services Specialist I in the APS / CPS Hotline may be right for you. Chesapeake Human Services is seeking an experienced human services professional to work the Hotline, facilitate Family Partnership Meetings, and otherwise support the complex needs of the child welfare and adult services’ team. This person would join the Hotline unit as a team leader, and would support the supervisor in their absence.
ESSENTIAL TASKS
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
ESSENTIAL TASKS
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
- Conducts interviews or investigations and makes client/family assessments; formulates and implements plan; initiates and processes eligibility referrals.
- Supervises staff and/or volunteers, including training, assigning and evaluating work, counseling, and disciplining.
- Provides individual and group counseling for client and family; assists staff with crisis management.
- Oversees programs and activities relating to resources and volunteers.
- Interacts/coordinates with other agencies, organizations, or family/community members to provide services for client and family; makes referrals for other social services.
- Conducts home visits to supervise, observe, and document family interactions, activities, and environment.
- Approves expenditures for assigned area; provides fiscal data for preparation of annual budgets.
- Provides direct services to client/family including teaching basic living, parenting, budgeting, or employment skills, and providing mediation counseling and transportation.
- Collects and compiles information/data, and prepares routine and specialized reports; maintains files/records for area of responsibility.
- Investigates/establishes collateral contacts.
- Provides emergency services/crisis intervention for clients/families; prepares reports and documentation for court hearings; testifies in court; provides client placement as needed.
- Performs routine office tasks such as dictating case notes, data entry, typing correspondence or forms, filing, faxing, telephoning, or photocopying.
- Conducts workshops for teens; attends professional workshops and seminars to improve professional skills.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.