Customer Success Account Manager
SmartVault
Houston Texas
Salary: Neg Per Hour
In this role, you will need to
- Proactively connect with existing customers at
established points throughout the year to maximize overall usage, value,
and benefits of the SmartVault Software
- Perform ongoing assessments of customer deployments and
take the necessary steps to increase adoption, usage, and derived value
- Drive results toward continued business growth and high
customer satisfaction
- Project manage customer engagements, build out and
execute project plans for program deployment and license activations;
manage internal and external resources to achieve these goals.
- Drive customer issues, enhancement requests, and other
initiatives toward accepted solutions ensuring a consistent and positive
customer experience.
- Gain and capture an understanding of customers’ needs,
while owning requests and advocating for customers throughout the process.
- Drive productive and effective communication with
customers and internal teams; provide timely account reporting to
management and account teams.
- Develop process improvements and best practices to
enhance the quality, effectiveness, and efficiency of our overall support
of customers.
- Gain and apply a thorough understanding of Smartvault
solutions, supporting technologies, and internal tools for documentation
and reporting; while maintaining accurate records of customer and internal
discussions and action items.
- Meet or exceed goals as set by Smartvault’s organizational and business initiatives
You should have
- 2-3
years experience in Customer Success and/or account management function within
a SaaS organization.
- Demonstrated
ability to manage a high volume of activities and customer with varying
priorities
- Very
well-organized, with high attention to detail; ability and experience with
developing and executing on customer project plans
- Exceptional
follow-through and passion for delivering results for customers
- Ability
to quickly identify and communicate potential risks and issues
- Possess
strong written and verbal communication skills to effectively present and
communicate to all levels of an organization
- Ability to effectively work with cross-functional teams
- Proficiency using MS Office (Word, PowerPoint, Excel),
familiarity with SFDC preferred
Job Overview
Posted Date: 14 Feb 2024
Location: Houston Texas
Salary: Neg Per Hour
Apply By: 29 Feb 2024
Company Information
SmartVault has created the easiest and most secure way for you, your staff, and your clients to gather, store, share, and eSign documents in the cloud.
Name: SmartVault
Web: https://www.smartvault.com/