Jericho Road Community Health Center

Assistant Front Office Manager-Barton Location

Jericho Road Community Health Center

Buffalo New York

Salary: Neg Per Hour


  • Experience in leading others in healthcare and human services and desire to grow as a leader
  • Solid knowledge base of medical practices and procedures within the primary care environment.
  • Demonstrated ability and familiarity with tools, technology, and systems found within health care environments (such as Basic Computer Skills, Electronic Medical Records, Experience with Medent EMR a plus).
  • Possession of high school diploma or GED, BA in business administration, healthcare preferred

Essential Job Duties


  • Maintain and transmit correspondence or medical records, by mail, email, or fax.
  • Receive and route messages or documents, (laboratory results, referrals, etc..) to appropriate staff members or external organizations as needed.
  • Ensure there are adequate staffing levels for all clinical operation hours filling in and performing necessary job functions as needed
  • Ensure all clinical care is delivered in a manner that meets or exceeds goals and expectations for clinical outcomes, quality assurance standards, state/local regulations, and patient satisfaction.
  • Ensure the coordination of care for patients regarding specialty appointments that may not be a direct service of JRCHC
  • Ability to provide excellent customer service modeling critical thinking and problem-solving skills with kindness and care


  • Model, monitor and hold staff accountable to all HIPAA regulations and guidelines.
  • Collaborate and establish efficiencies with Front Office Training Coordinator to identify, implement and manage all aspects of annual and competency trainings for direct reports
  • Support implementation of major clinical initiatives for community wide distribution such as testing, vaccinations


  • Ensure that staff captures information and processes as directed for reporting purposes
  • Provide one on one meetings with individuals and staff with care and candor
  • Manage approving payroll, time off and responding to messages.
  • Practice high levels of ethical behavior while interacting with patients and appropriate staff.


  • Provide direct supervision and leadership to the medical front office staff
  • Ability to be a supportive assistant who can take direction from a supervisor and provide direction to others.
  • Ensure all actions, personal conduct, and communications represent the organization professionally.
  • Uphold and ensure compliance to all policies/procedures, mission, and organizational values and hold others to those standards as well
  • Supports conducting performance evaluations and addressing disciplinary issues for direct reports
  • Assist with leading department and one on one meetings with direct reports to improvise team communication and develop individual growth plans and opportunities

PHYSICAL REQUIREMENTS: Must be able to sit or stand for extended periods of time. Exert up to 50lbs. pushing, pulling, or lifting. Walking and climbing stairs required. Able to talk/hear and communicate with others with or without reasonable accommodation.

 Must be able to travel to sites while maintaining standards of safety and compliance with motor vehicle traffic laws. This position may require travel for necessary training and conferences.

Job Overview

Posted Date: 07 Feb 2024

Location: Buffalo New York

Salary: Neg Per Hour

Apply By: 22 Feb 2024

Company Information

We care for our communities and advocate for systemic health equity in order to demonstrate the unconditional love of Jesus.

Name: Jericho Road Community Health Center


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