Customer Service Clerk I


Seeking a highly motivated customer service-oriented individual to assist customers with water and sewer accounts. Interpersonal skills include positive interaction with co-workers and customers via telephone, internet and in person. The ability to stay calm under pressure and provide exceptional customer service is also required.

Job duties of a Customer Service Clerk I include the ability to assist and effectively communicate with utility customers; prepare work orders for new service and termination of service; conduct in-depth review of meter readings, water consumption, and their corresponding bill details. Duties also include the review of adjustments and performance of mathematical computations with accuracy.

Also required of a Customer Service Clerk I is the ability to answer an average of 60 telephone calls per day, accept payments in forms of cash, check and money order, file paperwork and balance cash drawer with 100% accuracy.

Customer Service Clerk I must have the ability to use the following equipment, computer, telephone (in automatic call distribution system), 10-key calculator, copy machine, and fax machine.

Embraces the City's C.A.R.E.S. (Courtesy, Attentiveness, Responsiveness, Empowerment and Stewardship) standards. Other duties as assigned by supervisor.

As condition of employment, the selected applicant will be required to be available and respond to City emergency situations as designated by the Director of Public Utilities.

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